Category Archives: Shipping Issues

Shipping with USPS: How Priority Express Works

NoseSecret USPSAs many people know, the United States Postal Service (USPS) changed their shipping lineup in the summer of 2013. Chiefly among the changes was the renaming of the Express mailpieces into its current form, Priority Mail Express. There are now two offerings in the Priority category: Priority Mail and Priority Mail Express. Priority Mail has remained mostly the same, with the exception of estimated shipping times varying from 1-3 days based on origin and destination (The closer, the faster).

These new offerings include the option of package insurance and a guaranteed shipping time of 2 days for Priority Mail Express. That’s right, TWO DAYS. They state 1 day overnight, but legally they have up to two days for some regions. Now, what regions are those?

The NoseSecret warehouse is located in Central NJ, 07024. If you wish to determine the estimated delivery time for Priority, click the link below:

https://www.usps.com/priority-mail/map/

Input the origin area code of 07024. From there you can input the destination zip code. This will only tell you the estimated time for Priority Mail delivery. Even if the estimated time is 1 day, it does not necessarily mean it will be delivered in one day. The USPS is notorious for delayed packages, and they have up to the 3 day limit for delivering packages with regular Priority.

Now, let’s talk about why your package was delayed, lost, or misplaced. The USPS has a running list of ‘hazards’ which they deem to be the reason packages are most often delayed. The list includes:

  • Dogs
  • Bad Weather
  • Full Mailbox
  • Incomplete/Wrong Address (Happens quite frequently, double check your addresses!)

Now, let’s talk about why your Priority Mail Express package was delayed or not shipped. The reasons can be simple. NoseSecret does not operate on the weekends. Unless otherwise specifically asked for, there is also no post on Sundays. Priority Express can be delivered on Sunday, but costs extra. As our shipping policy clearly outlines, we also do not ship to a differing addresses for first time customers. There is no exception. YOU MUST complete the verification process if you wish to proceed. Now let’s talk about signature verification. If you order Priority Express, be prepared to accept it the next day. Do not make the mistake of not being there or being otherwise engaged, because IT WILL REQUIRE A SIGNATURE.

When packages are shipped, an automated email is sent to the registered email address on file. The email will contain relevant financial information concerning your purchase as well as a tracking number for your convenience (Only US). The tracking number will allow you to determine the current status of the package. Please, only contact us if the required, guaranteed date has passed for shipping. For First Class Package that is 3-5 days. For Priority it is 3 days. For Express it is 2 days. Only after the allotted time has run out, and you have contacted your post office to determine status, should you contact us. We are not liable for misplaced or lost packages. It is the responsibility of the USPS to honor their guarantee. We can do nothing except show proof of shipment.

What is AVS?

Have you paid for your online order with credit or debit card and your order is declined?

Some of us have experienced this at some point. There are many reasons why your credit or debit card is declined when placing your order online.

Online stores are taking measures against fraudulent activities online by using a service called Address Verification System or AVS  which serves the purpose of verifying  that the information  the card holder  enters in the billing portion of the order in fact matches the information that the account holder   has registered on his  credit cards records.

For instance you enter  101 Main Street, Cliffside Heights, AZ  10228 as your billing address because this is your work address but the address on your credit card records shows 2040 Valley Street, Cliffside Heights, AZ 10228 which is your home address; your order will be declined due to address mismatch. The same applies  to your zip code if enter incorrectly.

Why  does  my money  show it was charged in  my account?

Once you order is declined, the payment is put on hold by your credit card institution waiting for the merchant to claim the payment. Since the merchant is informed buy the AVS institution that there is a mismatch on the address the merchant will not claim the payment and the money will return to the account holder usually at the end of the day or the next day.

Some international ( outside US) credit cards and debit card institution block addresses  from the Address Verification System so the order can be declined just because the information cannot be verified. You will have to use another method of payment such as Paypal or money order payment.

Keep in mind that merchants are more aware of fraudulent activities and they may request additional information. Make sure you send your information to the right place by emailing merchant directly and not responding the email if you are not sure it is coming from a reliable source.

Credit cards institution strongly advice merchants to send payment to the billing addresses to avoid “unauthorized charge” claim from the card holder and to protect the consumer victim of delinquent transactions.

What to do when paying with credit or debit cards?

So next time your order is declined or before placing your order make sure you follow guidelines that will prevent you shipping  for being delay:

1. Enter your address as it appears on your credit or debit card records

2. Some Merchants will follow the guidelines from the credit or debit cards institution so they will ship your order only to the billing address.  Make sure billing and shipping address are the same

3. If you are buying with a Gift Card. Login to the gift card website and register your address with them first.

4. Declined orders placed with debit card, will hold your money for several hours so try to enter the information correctly.

NoseSecret Shipping terms and conditions

NOSESECRET SHIPPING TERMS AND CONDITIONS

  • At NoseSecret we protect your privacy so all packages shipped inside the US will show  senders name as “NS” in that way the name of the product does not appear on the outside of the package and no one can tell  what is inside.
    However, for international shipping we are obligated by Customs to write senders name  and to describe the content of the package. Content of the package is described as “cosmetic”li>

  • We do our best to accommodate special requests. However, in order to protect consumers and to follow the guidelines of the credit card processors  we require that first time buyers receive their first order at their billing address. We do not ship first time buyers orders to an address different than the billing address. Please, understand that we take this action in case a dispute arise for an unauthorized purchase.
  • When you are placing your order you must check the terms and conditions of the order, please make sure you read the terms and conditions on our shipping and return policy. Specially for international buyers, it is important to understand what type of shipping option is selected
  • International orders are shipped via US Postal Service and delivers in each country by the local postal service in that country. When you choose a shipping service that do not provide tracking information, we provide you with a customs ID number of your package. You will later visit www.usps.com and enter customs ID number to check when did the US Postal Service received the package from NoseSecret and the day that the package left the international center of the US Postal Service. Be aware that non tracking packages are beyond our reach and we can not locate packages once they are outside the US.
  • Express Mail International, provide tracking information so we can locate your package in case it is delay.
  • To avoid delay on shipping or cancellation of your order, keep in mind these basic rules and make sure the address you enter in correct. Check confirmation email  sent from us with details of your order once order is completed to verify address
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Our new shipping rates!

Please make a note of NoseSecret’s new international shipping rates!
  • First Class Package International $6.99 – No tracking
  • Priority Mail International $24.00 – No Tracking (for some cities in The Philippines ships via JohnnyAir and provides tracking information)
  • Express Mail International: $48.00- Tracking information available

All orders are shipped from the United States via United States Postal Service (USPS) and is delivered to the recipient’s country by the Official Postal Service in that Country.

IMPORTANT! Shipping service with no tracking information will be provided with customs ID number as proof of shipment.