Dear Nose Secret Customers,
First of all, thank you for your interest in our product. The Customer Care team at nosesecret.com would like to take time to address an international shipping issue.
When choosing shipping options, International Customers have two options:
* First Class Parcel International – US$ 6.99 – Delivery in 15 to 45 days depending on the country. Does not provide tracking information but we provide customs ID number of package as proof of shipment.
* Express Mail International – US$ 48.00 – Delivery in 5 to 7 days. Provides tracking information
Several customers have found that when choosing the Express option, the listing says “no tracking” – this is an ERROR. All customers who choose the Express Mail International option will receive their tracking number via email once the order has been processed. Again, there is tracking with Express Mail International purchases.
It is unclear why this information is appearing incorrectly, however, we are working as quickly as possible to clear any confusion. We are 100% customer conscious and determined to continue providing your favorite nose enhancers as quickly and efficiently as possible!
Regards,
Customer Care @ Nose Secret
