Shipping Returns and Refunds from NoseSecret

Returns and refunds:

1. Can I return the product?

Yes, at NoseSecret we want you to be a 100% satisfied. If for any reason you are not satisfied with the results you can return the product within the next 15 days of receiving the order for a refund of your money minus $8.99 processing fee plus shipping charges

Purchase of the Introductoty NoseSecret kit that include the three different sizes is the only product that qualifies for refund. Purchase of single pairs do not qualify for refund.

For refunds of the Introductory kit including order from Colombia),  send entire package to:

NoseSecret , P.O.Box 188, Fort Lee, NJ 07024

To expedite your refund:

  • Email us to initiate your refund. Include name and approximate date of order in email and on package.
  • Write “REFUND” on the exterior of the envelope.
  • Use a reliable delivery service with tracking number to make sure the return  reach us on time to avoid processing delays.

We do not resell products that have left our warehouse. However, we require return of the product for inventory purpose.

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2. When can I expect my refund?

Refunds are processed within a week of receiving the package and the entire process may take  2 weeks for you to see the refnd on your statement. Make sure you use a reliable service with tracking number to send your package so it can reach us on time. Proof of delivery will be requested in case package gets lost.

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