Nosesecret's Blog

While we strive to provide a wide variety of options when it comes to shipping we also are limited due to recommendations and restrictions imposed by credit cards institutions. The most commons questions and answers are:

1. What are your shipping rates?

We ship all orders from the United States . Domestic orders over $30.00 ship FREE.

Domestic orders with tracking information:

• First Class Domestic:  $2.99
• Priority Mail: $6.00
• Express Mail overnight (includes Saturday delivery): $19.95

International Orders:

• First Class Package International $6.99 – No tracking
• Priority Mail International $24.00 – No Tracking
• Express Mail International: $48.00- Tracking info. available

3. Which countries does NoseSecret ship to?

Nosesecret ships  to most countries around the world . We ship internationally through the US official postal service USPS.  However, some restrictions apply for countries that the US postal service does not provide electronic label or countries with records of non reliable service.

4. Who delivers my package in my country?

Us postal service may use other local carriers to deliver your package in some cases. We are not provided with the list of those carriers so we  are not able to make it available to you.

5. Why my order shows status “Awaiting for Fulfillment” ?

Status “Waiting for Fulfillment” means that the order was paid but has not been shipped yet.

6. How long does it take to ship my order.

Most orders are processed and shipped within 24 hours from Monday through Friday . We do not ship on Saturdays or Sundays.

7. I have placed my order few days ago but still shows status  “Awaiting For Fulfillment”?

While we strive to ship your order the same or next day, some order required extra time for verification. We strongly recommend that you check your email for any information request from Nosesecret. Orders that need extra verification are:

-          Orders which billing address is different than shipping address. Nosesecret will not ship first time buyers to an address different than the billing address for safety reasons.

-          International orders with shipping  that does not provide tracking information  such as First class Parcel and Priority mail international .

-          On Paypal orders,  shipping  addresses must match address on your Paypal account. If there is a mismatch the order will be put on hold until we can communicate with you to change or add your new address in your Paypal account.

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8.  What should I do to receive my international order as soon as possible?

- Make sure your address is Witten in the format that your local postal service reads it. Double check that you enter your address correctly

- If you choose a shipping option that do not provide tracking information such as Priority mail international (US$24.00) or First Class International  (US$6.99) make sure you send us an email at customercare@nosesecret.com  acknowledging that you agree that this service does not provide tracking information. Also check your email box for our email request to confirm your shipping selection.

- Express mail International arrives to most countries within the next 5 to 7 days. This service provides tracking information so it is easier for you track your order.

9. How do I know when you shipped by package if I do not have tracking information?

-          For non-tracking  shipping methods we provide  Customs ID # upon request, later you can visit the US postal service website (www.usps.com ) and search by the number provided for  details on when the postal service in the US receive the Package from Nosesecret.

-          You can also use a free third party service at www.track-trace.com and enter the Customs ID # that will provide information about the delivery of the package in your country.

We do not have any ties with Track-trace nor are endorsing or liable for this site information. We provide it only as a tool that you may want to use to learn more about your package.

10. Is Nosesecret package discrete?

Yes, it is. For domestic packages the name of the company  does not appear on the label so no one can tell what is inside. For international orders we are required by law to describe the item which we do as “cosmetic” but no name of the product is provided on the label.